ALL OUR PIECES ARE PREPARED AND SHIPPED FROM OUR BOUTIQUE STUDIO IN PARIS, FRANCE

SHIPPING COSTS

France & Monaco : Free.

Europe : 10 euros.

United States & Canada : 30 euros.

Asia-Pacific & rest of the world : 40 euros.

Europe free shipping over 100 euros.

Worldwide free shipping over 250 euros.

Orders placed in countries outside the European Union may be subject to customs fees. 13 BONAPARTE accepts no responsibility for them.

SHIPPING

Parcels for France & Europe are shipped within 2 days via Colissimo.

Parcels for the United States / Canada / Asia-Pacific & rest of the world are shipped within 2 days via FEDEX, UPS or Chronopost.

We will provide you with a link to track your parcel online.

COVID-19 : We would like to inform you that before packaging, all our pieces are steamed at more than 60 degrees.

DELIVERIES

France & Monaco : within 2 working days.

Europe / United States / Canada / Asia-Pacific & rest of the world : within 2 to 7 working days.

RETURNS

Return costs are borne by 13 BONAPARTE for France & Monaco. 

Returns are accepted within a maximum of 14 days from the date of your parcel reception. We will refund, exchange or make a credit note according to the customer's will and the available stocks once your parcel has been delivered to our boutique studio.

First, you will ask your return at the following email address normandie@13bonaparte.com ; don't forget to mention your order number. If your order has been delivered in France & Monaco, we will email you a prepaid Colissimo label, which you will simply affix to your return parcel (the one you received, whether an envelopp or a box). Then, you will have to drop your return parcel at your nearest post office.

It is also possible to return or exchange an e-commerce order at the store located at 2 bis rue de Normandie 75003 Paris.

INTERNATIONAL RETURNS

Returns are accepted within a maximum of 14 days from the date of your parcel reception. We will refund, exchange or make a credit note according to the customer's will and the available stocks once your parcel has been delivered to our boutique studio.

Return costs are not borne by 13 BONAPARTE for countries except France & Monaco. Also, we highly recommand you to mention our email address normandie@13bonaparte.com on your shipping documents, so we would be able to track your return parcel. We will proceed with your refund, exchange or credit note once your parcel has been delivered to our boutique studio.

It is also possible to return or exchange an e-commerce order at the store located at 2 bis rue de Normandie 75003 Paris.